If you have scheduled an ePayment to the wrong bank account, you can void up until the void deadline of 4 pm Pacific Time on the banking day before the deposit date. No action will be necessary on your part. The funds are credited back to the originating bank account.ĮPayments that fail to deposit into the vendor's bank account will be auto voided and the funds credited back to the originating bank account. If uncashed, on the 91st day after the date of issue, the check expires and is auto voided. Uncashed check paymentsĬhecks are issued with the words Void after 90 days printed on them.
Simply destroy the check after it has been voided in the system. There is no need to return the check to us. When a check is voided, we issue a stop payment. If a check to a vendor will not be deposited, void the payment in Cashflow360. Review the vendor profile to see if an account number has been designated. We recommend including the account number in the vendor profile to help ensure payments are applied to the correct account.
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In these cases, perhaps the account number or invoice number was not included, so the vendor is unsure how to apply payment if the account number for a given vendor is not specified in the vendor profile, this field will be left blank on the check.Īlthough we do include the first page of the invoice on the check stub, utilities, municipalities, and large financial institutions often discard the check stub before processing payments. Vendor has received the payment, but has not yet deposited payment Void the check and issue a new check payment to your vendor.Continue to wait for the vendor to present the check for payment - this is recommended if it has not been 10 business days since the process date.If the vendor has not yet received their check, there are two (2) options: There is no tracking available on USPS first class mail. If a check has not been returned to Cashflow360, the check was mailed to the correct address, but after 10 business days, the vendor has not received the check, it was likely either misrouted by USPS, or lost by the vendor or USPS. Check is missing, was lost, or was misrouted by the US Postal Service (USPS) If not, it may be best to void the payment and issue a new one. The payment address is 'locked' at 12:01 am on the process date, so any address corrections must have been before that to apply. If needed, review the vendor audit trail to identify any address changes that may have occurred before OR after the payment process date. Vendor has received the payment, but has not yet deposited paymentĪ check was mailed to the wrong address but hasn’t been returned to Cashflow360.Ĭonfirm the vendor address completely matches the address indicated on the corresponding invoice.Check is missing, was lost, or was misrouted by the US Postal Service (USPS).To void a payment, your role must have Pay permissions, and you must be entitled to the bank account originally used for the payment.
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